Terms of Service & Website Conditions
Effective Date: July 1, 2025
Welcome to AetherHaus.ca, which is operated by Aether Haus Ice Bath and Sauna Inc. (“AetherHaus”, “we”, “us”, “our”). These Terms of Service & Website Conditions (the “Terms”) govern your use of our website located at aetherhaus.ca (the “Site”) and your participation in any sessions, memberships, products or other services (collectively, the “Services”) offered at our facility located at 1768 Davie Street, Vancouver, BC (the “Facility”). By clicking “I Agree”, creating an account, booking a session, purchasing a membership, or otherwise using the Site or the Services, you confirm that you have read, understood and agree to be bound by these Terms.
AetherHaus is a British Columbia corporation carrying on business as an ice‑bath and sauna house. In these Terms: “Account” means your registered user account on the Site; “Booking Platform” means the scheduling and purchasing platform we use on the Site from time to time; “Products” means sessions, passes, memberships, gift cards and any other offerings we publish on the Site from time to time.
2.1 CAPACITY TO CONTRACT. By accessing the Site or using the Services you confirm you are at least 19 years of age, reside in location where use of the Services is lawful, and have full legal capacity to enter into a binding contract.
2.2 LEGAL AGREEMENT. These Terms form a legally binding agreement between you and us. If you do not agree, you must not access the Site or use the Services.
2.3 ADDITIONAL TERMS. Supplemental terms or rules posted on the Site or provided at the Facility (for example, safety notices) form part of these Terms.
3.1 AGE. You must be at least 19 years old to create an Account or attend the Facility. We do not knowingly collect personal information from minors.
3.2 AT YOUR RISK. Your use of the Services is entirely at your own risk. We are not required to evaluate your health status to determine your fitness to use the Products or Services.
3.3 PREGNANCY. Use of the Services is contraindicated during pregnancy. We will admit a pregnant individual only upon presentation of a current written physician’s clearance note acceptable to us.
3.4 OTHER CONTRAINDICATIONS. If you have any cardiovascular condition, uncontrolled hypertension, respiratory disorder, neurological condition, cold intolerance, or any other medical condition that may make hot‑ or cold‑therapy unsafe, you must obtain medical advice before using the Services. You may not use the Services if you have any open wounds.
4.1 BOOKING. All sessions must be booked through the Booking Platform. You are responsible for ensuring that your booking details are correct.
4.2 CANCELLATION WINDOW. You may cancel or reschedule a session up to 8 hours before the scheduled start time via your Account or by phoning our reception. Cancellations received after this window, late arrivals, and no‑shows are charged in full and are non‑refundable. We may, in our sole discretion, waive any cancellation fees where we are satisfied your reason for cancellation was due to a verified medical or other emergency circumstance.
4.3 OUR RIGHT TO CANCEL. We may cancel or reschedule a session at any time for operational reasons. If we cancel a session, your sole remedy is (at our election) a replacement session or a credit to your Account.
5.1 PRODUCTS. Details of each Product, including price, usage limits, and validity period, are published on the Site and may be modified, added, or withdrawn by us at any time without notice.
5.2 NON‑TRANSFERABLE MEMBERSHIP. You may purchase credits or services for other persons; however, your membership is strictly non-transferable and is personal to you.
5.3 GIFT CARDS. Purchased monetary gift cards do not expire and are not subject to dormancy fees. Promotional gift cards or vouchers may carry an expiry date as stated on the card.
5.4 FINAL SALES. All sales of session credits, class passes, memberships, gift cards and retail merchandise are final. Except as required by applicable consumer-protection law, amounts paid for these items are non-refundable, non-exchangeable and have no cash-surrender value. Gift-card balances and unused credits may be applied only toward eligible Services or Products offered by Aether Haus. Defective merchandise may be exchanged for an identical item within 14 days of purchase, subject to stock availability.
5.5 INTRODUCTORY OFFERS. Introductory or promotional offers are limited to one per person unless otherwise stated. Misuse voids the offer.
5.6 ACCOUNT SECURITY; SUSPENSION. You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. We may suspend, restrict or terminate your Account, your access to the Site, or your right to use the Services at any time, immediately and without notice, if we believe you have breached these Terms, engaged in fraud, shared your login, or otherwise misused the Services.
5.7 MEMBERSHIP FREEZE. We may, at our discretion, allow you to place an active membership on hold (“Freeze”) for injury, travel, or other reasons, on the terms and fees (if any) published on the Site at the time you request the Freeze. A Freeze pauses billing and extends the membership term by the length of the approved Freeze. During any Freeze, you may not use your membership for Services. A request for a Freeze must be submitted through by email to info@aetherhaus.ca at least 7 business days before your next billing date.
Freeze Policies:
6.1 CURRENCY & TAXES. All prices are quoted in Canadian Dollars and are exclusive of applicable goods and services tax (GST), provincial sales tax (PST) and any other governmental fees, each of which will be added at checkout.
6.2 PAYMENT PROCESSING. Payments are processed by Stripe, subject to the Stripe Services Agreement (Canada). By making a purchase you agree to be bound by Stripe’s terms. We may change our payment processor at any time without notice.
6.3 RECURRING PAYMENTS. If you purchase a membership with recurring billing, you authorise us and our payment processor to charge the payment method on file at the stated interval until you cancel in accordance with the membership terms.
6.4 CHARGEBACKS. You agree not to initiate a chargeback or payment dispute unless you have first emailed us at info@aetherhaus.ca and allowed us at least 15 calendar days to investigate and resolve your concern. We reserve the right to suspend or terminate your Account and any Services you have purchased, and send your account for collections, in the event of any improper chargebacks.
7.1 COMPLIANCE. You must follow all posted rules and the instructions of our staff at all times.
7.2 OCCUPANCY. We may limit the number of guests permitted in any room or area at any time to ensure safety and comfort.
7.3 BEHAVIOUR. Disorderly, abusive, disruptive, or unsafe behaviour is prohibited and may result in immediate ejection without refund.
7.4 PERSONAL PROPERTY. You are responsible for your personal belongings. We are not liable for loss, theft, or damage.
8.1 ASSUMPTION OF RISK. The Services involve exposure to extreme hot and cold temperatures which may pose serious health risks including but not limited to cold shock, heat stroke, frostbite, loss of consciousness, or death. You voluntarily assume all risks, known and unknown, associated with your use of the Services.
8.2 RELEASE. To the fullest extent permitted by law, you release AetherHaus, its directors, officers, employees, contractors, and agents (collectively, the “Released Parties”) from any and all liability for personal injury, property damage or other loss arising from ordinary negligence of the Released Parties or otherwise in connection with your use of the Services.
8.3 NO WAIVER OF GROSS NEGLIGENCE. Nothing in this Section limits liability for gross negligence, wilful misconduct or fraud.
8.4 INDEMNITY. You agree to indemnify and hold the Released Parties harmless from and against any claim, demand, loss, or expense (including reasonable legal fees) arising out of or related to (a) your breach of these Terms, (b) your conduct at the Facility, or (c) any injury or damage you cause to any person or property.
8.5 SIGNED RELEASE. As a condition to your use of the Services, we may require you to sign a written assumption of risk, release and waiver of claims, and indemnity. If you refuse to provide that document or we suspect you have not completed it properly, we may refuse you access to the Services and will refund the amount you paid for such Services.
9.1 OWNERSHIP. The Site and all content therein (including text, graphics, logos and software) are the property of AetherHaus or its licensors and are protected by Canadian and international intellectual property laws.
9.2 LIMITED LICENCE. We grant you a limited, revocable, non‑exclusive licence to access and use the Site for personal, non‑commercial purposes in compliance with these Terms.
9.3 PROHIBITED USES. You must not (a) reproduce or modify Site content, (b) reverse‑engineer any software, (c) use automated means to scrape the Site, or (d) interfere with Site security.
9.4 FEEDBACK AND SUGGESTIONS LICENSE. If you send us any feedback, ideas, or suggestions relating to the Services (“Feedback”), you grant us a perpetual, worldwide, royalty-free, sublicensable right and licence to use, reproduce, modify, publish, distribute, and otherwise exploit the Feedback for any purpose without credit or compensation to you.
10.1 PRIVACY POLICY. Our collection, use and disclosure of personal information is governed by our Privacy Policy published at www.aetherhaus.ca/privacy-policy, which is incorporated by reference.
10.2 SECURITY CAMERAS. We reserve the right to install at the Site security cameras in common, non-private areas for security and operational monitoring only. No footage will be used for advertising or marketing without your separate written consent.
10.3 MARKETING CONSENT. If you opt in, you authorise us to send you promotional emails or SMS messages. You may withdraw consent at any time by following the unsubscribe instructions or emailing us.
11.1 NO MEDICAL ADVICE. The Site, the Facility, and our staff may provide general information on contrast-therapy, wellness, or fitness. That information is educational only and is not medical advice. No doctor-patient or other healthcare relationship is created. You must consult a qualified healthcare professional before acting on any information obtained from us or deciding whether the Services are safe for you. Use of the Services is not a substitute for professional medical evaluation, diagnosis, or treatment.
11.2 WET SURFACE WARNING. Wet surfaces are inherently slippery. You must take reasonable care when moving through the Facility and wear the non-slip footwear we provide or approve. We will not be liable for injuries that could have been avoided by exercising ordinary caution.
11.3 COMMUNICABLE-DISEASE COMPLIANCE. We reserve the right to implement and enforce health-and-safety measures (including proof of vaccination, negative-test requirements, face-covering rules or capacity limits) in accordance with applicable public-health orders or our own risk assessments. You must comply with such measures to access the Facility.
11.4 ELECTRONIC SIGNATURES & RECORDS. You agree that (a) your electronic acceptance of these Terms and any related documents has the same legal effect as an original ink signature, and (b) electronic records maintained by us or our Booking Platform concerning your acceptance will be admissible and binding under the Electronic Transactions Act (British Columbia).
11.5 NOTICES. Except as otherwise specified, notices under these Terms must be sent (i) by us to the email address in your Account, and (ii) by you to info@aetherhaus.ca. A notice is deemed received 24 hours after the email is sent, unless the sender is notified that the email address is invalid.
11.6 SEVERABILITY. If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, that provision will be severed and the remaining provisions will remain in full force.
11.7 WAIVER. No waiver of any breach of these Terms is effective unless in writing and signed by the waiving party. A waiver of any breach is not a waiver of any other or subsequent breach.
11.8 ASSIGNMENT. We may assign or transfer our rights and obligations under these Terms without restriction. You may not assign or transfer these Terms or your rights hereunder without our prior written consent.
AetherHaus is committed to providing its Services in a manner that is accessible to all clients in accordance with the British Columbia Human Rights Code. If you require an accommodation, please contact us at least 48 hours before your visit.
The Site may contain links to or integrations with third‑party services (including but not limited to the Booking Platform and social‑media widgets). Those services are subject to their own terms and privacy policies. We are not responsible for their content or practices.
We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control including but not limited to acts of God, pandemic, fire, flood, storm, strike, lockout, labour dispute, government order, war, civil commotion, shortage of materials or utilities, or interruption of transportation or communication services.
We may amend these Terms at any time by posting the amended version on the Site. Changes are effective immediately upon posting. Your continued use of the Site or the Services after posting constitutes acceptance of the amended Terms.
These Terms and all disputes arising hereunder are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws principles. You irrevocably submit to the exclusive jurisdiction of the courts of the Province of British Columbia located in Vancouver, BC.
If you have any questions about these Terms, please contact us at:
Aether Haus Ice Bath and Sauna Inc.
1768 Davie St, Vancouver, BC V6G 1W5
Email: info@aetherhaus.ca
Telephone: (604) 336-0776
© 2025 Aether Haus Ice Bath and Sauna Inc. All rights reserved.
